Impact and Results
Your voice matters, and we’re excited to show you how.
Your feedback has driven significant improvements in our services. Read on to see how your input is making a difference.
Review the process, tips & tricks.
Simplifying Health Plan Comparisons
You said: Comparing health plans is confusing, especially when new options are introduced.
The impact: We’ve redesigned our Annual Enrollment materials to make comparisons easier.
- Clearer explanations of complex terms like coinsurance and HSAs
- Side-by-side comparisons of plan features you care most about: deductibles, prescription costs, and out-of-pocket maximums
- A separate highlight of our new Value Copay option for easier evaluation
Benefit to you: You can now make more informed decisions about your health coverage in less time.
Empowering Your Retirement Planning
You said: Making decisions about Roth contributions requires personalized guidance and clear next steps.
The impact: We’ve enhanced our Roth contribution resources.
- Added a tax professional database link to our materials
- Included up-to-date contribution limits in our flyers
- Developed clearer guidance on next steps based on your specific situation
Benefit to you: You now have better tools to make informed decisions about your retirement savings strategy.
Streamlining myPortico Navigation
You said: Finding key programs on myPortico can be challenging.
The impact: We’ve made significant updates to the portal’s navigation and content.
- Clearer menu titles that match the terms used in our emails
- Simplified content on key pages
- Ongoing work to add a search feature
Benefit to you: You can now access important programs like Learn to Live, Sword, and virtual health services more quickly and easily.
Enhancing Live Well Benefits Communication
You said: The Live Well webpage needed a clearer layout and better connection to email content.
The impact: We’ve revamped our Live Well communications.
- Reorganized webpage layout for easier navigation
- Added cost-share details to help you understand your benefits better
- Improved the connection between email content and corresponding resources
Benefit to you: You can now better understand and take full advantage of your Live Well benefits, potentially improving your health and well-being.
Keep Your Voice Strong
Your input is crucial in shaping these future enhancements. Here’s how you can continue to make a difference:
- Participate in upcoming user tests: Watch for invitations in your email.
- Share your thoughts: Use the feedback button on myPortico to let us know what’s working and what isn’t.
- Tell us what matters: Complete our annual survey to help prioritize our focus areas.