Connect Employees with Compassionate Health Coordinators
Compassionate care is at the heart of your organization and ours. The personal, clinical, and emotional support our members receive from Quantum Health Care Coordinators is a perfect fit for our ELCA-Primary health benefits. And when it comes to navigating complex health systems, it makes sense to offer your employees assistance in this area.
Through their ELCA-Primary health benefits, members can simply call the Quantum phone number located on their Portico Health ID card or log in to the Quantum website through the myPortico portal to live chat with a Quantum Health Care Coordinator. Members can also download the Quantum app.
What is a Care Coordinator
Quantum Health Care Coordinators are compassionate human beings with listening ears! Navigating health care can be confusing and overwhelming. The goal of providing employees with access to a Quantum Health Care Coordinator is to alleviate this burden by offering a single point of contact before, during, and after any health event.
It’s hard to ignore these benefits:
- Preventive care: Use a Quantum Health Care Coordinator to find a provider and answer questions about which preventive services the health plan covers. Getting ahead of a possible diagnosis by utilizing preventive care may result in less expensive treatments down the road.
- Navigation during a diagnosis: When an employee receives a diagnosis and their provider gives them a referral, they can reach out to a Quantum Health Care Coordinator for help or, in complex cases, Quantum will proactively reach out to the employee due to the real time intercept.
- Better outcomes: Better for your workforce and your organization.
“I had a mess of a situation with a large hospital bill that I knew was wrong. I called the Quantum Health number and spoke to Tyrone. This person was AMAZING. Within 2 hours, he spoke to me, called Northwestern Hospital, called me back and told me the bill would be taken care of …
Portico and your partners are BY FAR the best benefits company I have ever worked with. Health care management is stressful, at best, for all involved. I can’t thank you enough for the care and compassion given by you and your team.”
ELCA Health Plan member
Feedback via email April 2023
Caring is a Proven Benefit
At Portico, we’re seeing in our data that employees’ use of care coordination services is effective, so ensure employees are aware of them.
“Being able to direct [members] to a central point to help them navigate through all the health care issues that they face has been life-changing for them.” — Stacy Kruse, Portico’s Chief Financial Officer
Quantum Health Care Coordinators specialize in getting to know your employees and their health stories, creating a more personal experience for:
- Answering claims, billing, and benefit questions
- Finding in-network providers, pharmacies, and facilities
- Learning about a new diagnosis
- Managing an existing health condition
- Helping save money on out-of-pocket costs
- Understanding how to get the most out of your benefits
Employees can count on their Quantum Health Care Coordinator getting involved early and sticking around for the entire journey. This personal support — multiplied across all ELCA-Primary health benefit members — has the power to help manage health care costs and strengthen the health of our community. That’s great news!
Serving Those Who Serve
Portico knows your workforce is full of caregivers, and we’re here to help you turn that care and attention toward them. They tirelessly care for others every single workday. When employees need care and support, don’t let them navigate that journey alone. Encourage your employees to contact Quantum Health Care Coordinators.