Sustained recognition reflects ongoing commitment to exceptional member service
MINNEAPOLIS, MN – Portico Benefit Services is proud to announce that its Customer Care Center (CCC) has been certified as a Center of Excellence by BenchmarkPortal for the 11th consecutive year.
The Center of Excellence certification is awarded based on exceptional standards in efficiency and effectiveness within the nonprofit industry. This milestone achievement follows the CCC’s third-place ranking as a Top Contact Center for 2025, announced earlier this year.
Year after year, Portico’s Customer Care advocates bring warmth, expertise, and genuine care to thousands of members during life’s most important moments. As the primary point of contact for benefit questions, enrollment assistance, and ongoing support, they handle thousands of interactions annually with a focus on personalized, knowledgeable service.
“This 11-year streak demonstrates the sustained excellence that sets us apart at Portico,” said Chris Johnson, Portico’s President and Chief Executive Officer. “Our Customer Care team doesn’t just answer questions; they build trust, offer reassurance, and make every interaction count. Their dedication to serving our members defines what excellence means at Portico.”
This achievement reflects a culture that values each member’s unique needs, a team that views service as a calling, and an organization committed to service excellence.