Quantum Health notified its clients, including Portico, of a data security incident involving unauthorized access to their systems, which may have affected personal, health plan, and health information for some individuals. This is the reported cause of the Quantum Health service outage that began June 1.
Portico contracts with Quantum Health to provide health care navigation and care coordination services for ELCA-Primary health benefit members. Portico systems are separate from Quantum Health and were not affected.
Quantum Health reported on its website:
On June 1, 2026, Quantum Health detected a service outage, which affected the availability of certain internal and external systems. Upon identifying the outage, we promptly secured and isolated our systems, while simultaneously launching an investigation with the support of third-party forensics experts. We also reported the incident to federal law enforcement. We immediately took measures to continue supporting members while we completed our restoration efforts.
Our investigation determined that the service outage was related to unauthorized access to our IT network, resulting from a user responding to a vishing call on May 29, 2026. Between May 29, 2026 and June 1, 2026, the unauthorized party accessed and acquired files from certain Quantum Health systems.
Quantum Health is working to identify specifically who is affected. ELCA-Primary health benefit members who receive a notification letter from Quantum Health should carefully review the information provided and follow the instructions regarding available monitoring and support services.
Individuals with questions or who believe their data may have been involved should call Quantum Health’s dedicated response line at 844.958.8913, Monday – Friday, 8 a.m. – 5:30 p.m. (Central).
Please be cautious of scam emails or phone calls related to the Quantum Health data security incident. Do not provide, via email or phone, any personal information regarding this incident to anyone claiming to be from Quantum Health, Blue Cross Blue Shield, or Portico.
- DO NOT click on any links in email from an unknown sender.
- DO NOT reply to an email from an unknown sender.
- DO NOT open any attachments in an email from an unknown sender.
- DO NOT supply any information on the form or website that may open if you do click a link.
- DO NOT provide any information to unsolicited callers, just hang up.
At Portico, we understand the Quantum Health data security incident compounds the challenges experienced by members navigating health care needs since their June 1 service outage. We appreciate your patience as Quantum Health has worked to restore full service. ELCA-Primary health benefit members can contact Quantum Health Care Coordinators for support with their health benefits at 877.851.5656, Monday – Friday, 7:30 a.m. – 9 p.m. (Central).