Portico recently earned third place for small call centers across a wide variety of industries in North America.
MINNEAPOLIS, MN – Portico Benefit Services is proud to announce that its Customer Care Center has been recognized as a Top Contact Center for 2025 by BenchmarkPortal.
Winners are selected through a rigorous, data-driven process, evaluating centers across all industries by size, utilizing third-party industry benchmarking methods.
Portico achieved third place, making the achievement particularly notable given the organization’s lean but highly effective team.
As the primary point of contact for benefit questions, enrollment assistance, and ongoing support, Portico’s advocates handle thousands of interactions annually with a focus on personalized, knowledgeable service.
“Being named a Top Contact Center is a testament to the extraordinary dedication of our Customer Care Advocates who prove every day that excellence is about heart, expertise, and an unwavering commitment to the people we serve,” said Chris Johnson, President and Chief Executive Officer at Portico.
“Our advocates view every interaction as an opportunity to make our employers’ and members’ benefits experience better, and they consistently rise to that challenge,” he said.
Operational excellence is rooted in Portico’s culture. For the past 10 consecutive years, the Customer Care Center also has earned Benchmark Portal’s Center of Excellence certification in the nonprofit industry, a designation based on exceptional standards in efficiency and effectiveness.
About Portico
As a ministry of the Evangelical Lutheran Church in America (ELCA), Portico Benefit Services provides comprehensive retirement, health, life, disability, and wellness benefits designed to enhance the total well-being of those who serve faith-based organizations. Portico serves more than 52,000 plan members and 5,100 congregations and employers nationwide, with over $9 billion in assets under management as of June 30, 2025.