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Manager, Operations

Job Title: Manager, Operations

Unit: Benefits Administration

Reports To (Title): Sr. Director, Benefits Administration

FLSA Status: Exempt

Date: June 2025

Description

This leadership role collaborates with business analysis and operational teams to ensure the efficient and strategic delivery of Benefits Administration services. The position is responsible for managing cross-functional teams, optimizing business processes, and implementing initiatives that drive operational excellence. Key responsibilities include strategic planning, employee engagement, data analysis, compliance, and quality assurance.

Key Responsibilities

  • Develop and implement business and administrative strategies aligned with organizational goals.
  • Balance and prioritize workloads across projects and ongoing support.
  • Support continuous improvement initiatives.
  • Maintain expertise in benefits administration processes, billing functions, research activities, and data quality management.
  • Analyze technical specifications and requirements; oversee product enhancements and user acceptance testing (UAT).
  • Collaborate across departments to ensure operational capabilities meet business and customer satisfaction goals.
  • Champion a culture of innovation and continuous improvement, including requirements validation and scope definition.
  • Provide production support and coordinate escalation and resolution of incidents with IT teams.
  • Support business analysts and developers with triage as needed.
  • Understand and comply with all of Portico’s Governance, Risk, and Compliance standards (e.g. internal controls, regulatory compliance, policy compliance evidence retention) and promote these standards in a manner that is required of all managers. 

Qualifications

  • Strong analytical and problem-solving skills with a data-driven approach to decision-making.
  • Proficiency in requirements analysis and data-driven decision-making.
  • Agile mindset with a strong focus on operational efficiency.
  • Intermediate to expert-level proficiency in Microsoft SQL Server and Reporting Services.
  • Familiarity with data management and reporting tools such as SAP, ETL, and data exchange platforms.
  • Proven ability to manage multiple priorities and maintain organizational oversight.
  • Demonstrated leadership and mentoring capabilities with a focus on team performance and collaboration.
  • Experience in change management and process optimization.
  • Knowledge of Lean, Six Sigma, or other continuous improvement methodologies.

Education:

  • Bachelor’s degree in a related field.

Experience:

  • 8 or more years of experience in business analysis, operations, project leadership, process improvement, and reporting.
  • 7 or more years of demonstrated management and leadership experience.
  • Experience in benefits and health care-related fields is preferred.

Starting Pay Range: $120,000 – $140,000

Benefits Summary: Portico offers a comprehensive benefits package which includes premiums paid for health care coverage, 10% employer retirement contribution, and competitive time off and wellness benefits.

Submit your resume by emailing HumanResources@porticobenefits.org.

View this posting on LinkedIn.