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Portico Earns Top Contact Center Distinction

May. 06, 2018

Top Contact CenterIn March 2018, Portico’s Customer Care Center qualified as a Top Contact Center in the small-size center category and achieved Best Overall Agent Satisfaction designations from BenchmarkPortal, a global leader in the contact center industry.

Both awards are judged on key performance indicators and place the Portico Customer Care Center among the best in the industry in terms of quality of service and cost efficiency. This is a great accomplishment.

The Customer Care Center has also earned the prestigious BenchmarkPortal Center of Excellence award in 2015, 2016, and 2017.

Best Overall Agent Satisfaction “We’re thrilled to have qualified as a Top Contact Center because it tells us the service we deliver competes well against other call centers our size from many different industries,” said Rachel Dexter, Portico’s Customer Care Center Director. She added, “Portico is committed to earning this kind of recognition going forward because it provides measurable proof that we’re delivering a high standard of care to those we serve. We are also delighted to hear that our advocates have the highest satisfaction rating of any others that participated.”