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Project Management Coordinator

Date posted: Feb. 17, 2019


Customer Engagement


The Project Management Coordinator provides support within the Brand & Customer Engagement Unit in the development and execution of marketing communications. The primary focus of the role is to develop and manage communication project plans while establishing and maintaining effective and collaborative relationships with internal partners and external vendors.

Key Responsibilities:

  • Manage the following aspects of communications:
    • create project numbers
    • assist in the maintenance of the mailing and print grid
    • initiate projects with outside design agency and manage editing cycle with internal and external teams
    • develop and maintain testing process, conduct testing, and resolve issues
    • coordinate printing and mailing with outside print vendors in conjunction with Portico’s Customer Care Center and communicate to internal stakeholders when products have been mailed
  • Assist in the development of marketing materials by working cross-functionally with internal and external stakeholders
  • Develop comprehensive project plans and manage timelines with key team members to ensure deliverables meet deadlines, including understanding interdependencies and working through conflicts as they arise
  • Open change requests for Portico website updates and coordinate deliverables with the Customer Engagement team
  • Attend and contribute to weekly meetings with the design agency, escalate and resolve project concerns, provide work direction, set and manage priorities, and assist in weekly status updates with stakeholders
  • Develop, build, and maintain key cross-functional business relationships including resolving issues and determine root cause
  • Document and improve processes
  • Assist in the development of the Customer Engagement team’s approval process by mapping out projects and building project plans
  • Assist in the development of strategy and creative briefs as requested
  • Proofread documents
  • Assist with ad hoc projects as assigned
  • Understand and comply with Portico’s governance, risk, and compliance standards, including internal controls, regulatory compliance, and policy compliance


  • Ability to work in a collaborative environment with various levels of professionals using tact and diplomacy
  • Ability to work with cross-functional teams
  • Strong attention to detail
  • Organized self-starter with the ability to manage multiple priorities and set and meet deadlines
  • Strong interpersonal skills with the ability to build effective peer relationships
  • Demonstrated problem-solving skills
  • Initiative and judgment to anticipate needs and make independent decisions
  • General marketing background including understanding marketing concepts, segmentation, and print marketing
  • Understanding of project management principles


  • Bachelor’s degree


  • 3 – 5 years of experience in a marketing role
  • Advanced Microsoft Excel, Word, Outlook, and PowerPoint skills